Getting Help

There are a number of resources to assist you when using Surpac.

Field Help and Form Help

When Surpac prompts you to enter information, it displays a form. The components on the form where you enter information are known as fields. You can get helpful information about each field by accessing Field help. Helpful information about the entire form, and concepts related to the function, are available by accessing Form help. This type of help can be accessed by right-clicking in a field in a form that has the cursor in it.

For example:

1. From the File menu, select Open, and then String/DTM file.
2. Left-click in the Location field.
3. Right-click in the Location field and select Field Help from the popup menu.
4. Press the Tab key several times to move the cursor to each field, and notice how the help text changes.

Also, try selecting Form Help from the popup menu for additional information about the function, or main concept on the form. In the example above, Form Help will provide information about what the function Open File does.

Context Sensitive Help

You can get information about a particular function by clicking the help button on any Surpac form. In this way, this help is sensitive to the context, or current state of the software. Context-sensitive Help contains more detailed information than form help and field help, as well as examples and troubleshooting assistance.

Surpac Help

The Surpac Help (previously referred to as "Surpac Online Help" or "Surpac Reference Manual") is this system. It has information about all functions in Surpac, as well as links to additional information. You can find information using the Table of Contents, Index, or Search.

Tutorials

Tutorials are designed to teach you how specific functions work within a practical environment, by working through exercises using a specific dataset.

Contact Support

You can contact your local support office by email or by phone. Clients with maintenance contracts have access to support services.